Below is the explanation we shared as to why MOOD Balance was out of stock. We apologize for the inconvenience it has caused to you and your patients/clients and we appreciate your tremendous patience and understanding during this time.

Unfortunately, we experienced production delays that were beyond our control. While we know this was disappointing, we also want you to know that we will never compromise on the quality you have come to expect from SHAPE ReClaimed products.

Several unexpected challenges impacted production:

• The owner of our encapsulation company that our manufacturer has always trusted recently retired and transferred the business to his daughter. The transition did not go as smoothly as anticipated, resulting in significant production and order fulfillment challenges and delays.
• One of our key ingredients, Holy Basil, did not meet our rigorous quality specifications during testing. Rather than move forward with an ingredient that fell short of our standards, we rejected the batch and are sourcing one that meets our exact requirements.
• Like many manufacturers today, we were facing increasing challenges in securing high quality raw ingredients due to ongoing global supply chain issues.

While these delays were frustrating for all of us, they reaffirm something we have always believed at SHAPE ReClaimed: quality must always come before convenience. We would rather ask you to wait than provide a product that does not meet the standards we have promised you and your patients.

Please know that we worked diligently with our manufacturing partners to resolve these issues as quickly as possible.

We recognize that many of you rely on MOOD Balance to support your patients, and we understand that you may have recommended an alternative product while we worked through the delays. We completely respect that decision and appreciate your commitment to providing the best care possible.

We are also taking steps to help ensure this situation does not happen again. Rather than waiting until the required lead time to place our next order, we began the manufacturing process as soon as this batch was received. Our goal is to build a stronger inventory pipeline that provides a more reliable supply and minimizes the risk of future interruptions.

Thank you again for your patience, your understanding, and your continued confidence in SHAPE ReClaimed. We are committed to earning that trust every day by never compromising on the quality of the products you recommend to your patients.

With gratitude,

Dr. Todd, Linda & Sandy